DDI System, a leader in market-specific distribution ERP technology, has qualified as a finalist in the 2017 ISSA Innovation Award program with Inform Engage. Inform Engage is a subset of connectivity tools within Inform ERP Software designed to keep customers at the forefront of every interaction and help distributors seize every customer connection opportunity.
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DDI System Acquires General Data Systems (GDS), Expanding Leadership in Market-Specific ERP for Wholesale Distribution
DDI System, a leader in market-specific distribution ERP technology, announces its acquisition of General Data Systems of St Louis, MO.
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As distributors know, staying top-of-mind with your customers is critically important for customer retention and for generating necessary word-of-mouth recommendations. Your customers play a much needed role in advocating your message, strength and loyalty. As a result, we are seeing a trend in newly created Customer Experience (CX) teams to help deliver guided client journeys managed with the thoughtful experience they deserve. Growing popularity in account-based marketing efforts and "white-glove" service is the new expectation, setting wholesale distributors apart from digital disruptions and competitors alike.
The challenge is for distributors to tap into their ERP systems and harness the customer insight they could have available. This "all-access" look at buying habits, profiles and customer trends shapes conversations that drive customer engagement. The beauty of this combination in an ERP software is that each and every person using the system is just as knowledgeable as the other -- turning purchase managers into inventory control experts and service staff into customer engagement specialists.
A well-integrated CRM allows distributors to be experts on their customers in a variety of ways:
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Inform Connects 2017 Spotlights Customer Engagement, eCommerce Disruption and Taking Inform ERP Software to the Next Level.
Inform Connects brought together 250 Inform ERP system users for 2 days of intensive training on system capabilities, new features and thought provoking strategies facing the modern distributor. This year’s conference leveraged well-known industry thought leaders Steve Epner and Dirk Beveridge. Dirk brought energy to the crowd as he discussed innovation and building a new, relevant customer experience — something DDI System leverages as part of their mantra every single day. “What customers crave—and what few companies provide—are well designed experiences and complete solutions to their problems,” said Beveridge.
One core topic of conversation throughout the competition was around eCommerce and DDI’s ability to serve the meet customer needs 24/7. The eCommerce session (“Creating a Symphonic Customer Experience with eCommerce”) brought some of the largest audience attendance and excitement. DDI continues to enhance their all-in-one ERP solution and drive interest in eCommerce for the modern distributor. “Inform Connects was an opportunity for our users to see the full breadth of their ERP system, including elements they are not currently using and companion products that can further drive growth.
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Gathering from all corners of North America, Inform ERP users have come together in Nashville, TN for a two-day immersion into Inform software. The Inform Connects 2017 User Conference is jam-packed with well-known industry speakers, the most knowledgeable software gurus, and innovative leaders.
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What does it mean to have a mobile sales team? It’s a question that gets a variety of answers depending on who you ask. Ask a sales person and they’ll likely tell you that to be truly mobile, they need access to the same information they would have in the office at any point in time, no matter where they are. Ask a business owner, and they’ll say their teams have smartphones and maybe even a VPN. But the reality is, those two things are very, very different and have a tremendous impact on field productivity and the success of that salesperson.
Salespeople and distributors with the right information, at the right time, provide better service than their competitors. As a result, they build stronger, more loyal relationships that resist simple price competition. 60% of high performing sales teams use a mobile sales app today, enabling these salespeople to double their sales performance. Mobility allows your sales team to be much more productive, serve customers with immediacy and authority, and streamline communication with the home office – resulting in more time with customers and closing more sales. Sales reps without access to critical information—like the kind baked into an embedded CRM (Customer Relationship Management) for example—end up having to update opportunity data when they’re back in an office environment, thus increasing the administrative burden and reducing selling time.
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Upload the inventory. Update the pricing. Double check product availability. For some business owners, these are daily tasks that are done nightly to be successful.
But for clients, it’s the immediate access to this information that is most critical. Not having it readily accessible is no longer an option. Your customers expect to see every order past and present, every invoice, and their complete product history with up-to-the-minute accuracy. The experiences they have outside their business interactions frames the way they expect to engage with their suppliers.
Emperor Electrical Supply of Oakland, CA recently converted from QuickBooks to Inform ERP. Emperor Electrical’s data conversion and overall implementation was a very smooth transition from an accounting based QuickBooks software to Inform, allowing for adoption of a complete solution that encompasses their entire operations including robust tools for demand forecasting and inventory management.
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When looking to upgrade to an ERP system, make sure to keep your accounting needs in mind. There are tools that ERP software can offer that can help you (or your in-house accountant) to keep the numbers in order and prevent any costly or time-consuming problems.
We are excited to welcome Johnstone Supply in Alexandria, VA, to the DDI System family of users. This progressive Johnstone Supply store is looking forward to an increase in growth and productivity based on streamlined and effective workflows, reduced overhead costs and improved profitability.