Sandy Hook, CT – April 15, 2021 – Experience fully-integrated technology that allows your distribution business to adapt alongside your customer’s changing needs, driving success in today’s evolving market.
Having a system that understands your business enables wholesale distributors to offer customers a personalized experience while maintaining real-time visibility into daily operations. Pivotal tools and highly developed features found in your ERP ensure distributors are able to maintain a strong digital presence, anticipate customer needs, and service customers from anywhere, any time.
A software company with a deep understanding of your customers, products, and workflows can drive continued growth and take advantage of industry-specific tools to meet your customer’s demands right out of the box.
Build Long-Lasting Customer Relationships with Embedded CRM
Having a CRM that includes personalized customer engagement tools, purchase and price history, and a sales opportunity pipeline keeps customers top of mind and puts pertinent information at your fingertips. Enabling teams to quickly act on sales opportunities while solidifying future orders strengthens relationships, incites loyalty, and proves your company’s ability to deliver superior service over a competitor.
Provide Quick Response in the Palm of Your Hand with Mobile Sales Tools
Mobile ERP functionality on a smartphone or tablet equips your sales team with the information they need to take immediate action by creating orders, seeing customer service details, and viewing performance dashboards right from a mobile device. Your sales team’s ability to take immediate action from anywhere provides an advantage over less agile competitors. Speed and reaction time is critical in today’s evolving marketplace, where remote access has become an actual necessity.
Offer Anytime Purchasing with a Fully-Connected eCommerce Webstore
Advanced systems offer a fully connected eCommerce webstore that integrates in real-time with your ERP. Having a powerful, unified eCommerce platform allows your customers to leverage a physical store’s sophistication with the immediacy and convenience of online buying. Today's buyer expects a seamless shopping experience that supports modern technology, whether in-store or online.
Sophisticated customers use an online self-service portal that allows for 24/7 account access, visibility into customer-specific pricing, previous order history, a complete product catalog, and pay online options. eCommerce is now fully integrated with a distributor's ERP to deliver accurate stock levels, customer-specific pricing, and convenient shipping options, so your customers can order with confidence, knowing that your information is always up-to-date.
Combat Variable Supply & Demand with Advanced Inventory Management Tools
Inventory management tools built right into your ERP system eliminate the need for manual spreadsheet management and provide a much more accurate overview of your business at any given time. Having an ERP that identifies sporadic, recurring, and unusual demand allows you to avoid overstock, balance multi-branch inventory, and achieve higher fill rates and inventory turns. Even as customer purchases fluctuate, the ability to quickly identify demand exceptions drives automated, intelligent purchase forecasts that accommodate demand swings.
Boost Your Counter Sales with Streamlined POS
Features like single-screen order entry, quick-search capabilities, and warranty claims/return management allows you to provide fast, personalized customer service at the sales counter. An ERP purpose-built for distributors understands the need to connect electronic cash drawers, POS receipt printers, and payment card terminals to allow your company to operate a tightly controlled and secure point-of-sale environment. Providing your customers with a smooth, positive retail experience will drive continued business growth.
A single-source solution that equips distributors with tools to effectively manage operations and customer relationships, regardless of business climates, is imperative as businesses move forward in today’s market. DDI System provides wholesale distributors with leading-edge ERP technology and one-of-a-kind support, equipping wholesale distributors with the ability to drive operational excellence through improved margins, streamlined inventory, financial management, and insightful performance analytics.
To find out why so many wholesale distributors choose Inform ERP, please call 877-599-4334 to schedule a personalized product tour with a DDI System Solution Specialist.