Case Study:

  • Industry:JanSan, Foodservice, Packaging
  • Solutions Highlighted:eCommerce, accounting management

Dutch Hollow Supplies

Since 1984, Dutch Hollow Supplies has been a leading one-stop shop for janitorial, packaging, office, and safety supplies in the greater St. Louis area. Priding themselves on building business relationships, this family-oriented company has grown and prospered throughout their 30 year history.

"DDI has smart deployment methods that ensure new features are keeping up with the needs of wholesale distributors."

Seven years ago, Dutch Hollow Supplies took the leap into enterprise resource planning (ERP) incorporating DDI System’s Inform ERP Software into their daily operations - and they haven’t looked back!

The Beginning

Dutch Hollow Supplies had outgrown their QuickBooks Enterprise software and the business needed something more to carry them into the future. In 2007, they chose DDI’s Inform solution. Initially, the software provided the ability to gradually incorporate new features and streamline their operational workflows. The team was able to practice using& Inform prior to going live allowing their team to be comfortable and confident as the transition took place.

Instant Return on Investment (ROI)

Thinking back to when they converted, Eric Cadell, Vice President of Operations at Dutch Hollow Supplies, remembers how accounts receivables and net pay averages decreased by 5 days - almost overnight. The auto watch and credit hold functionality was automated, saving time and highlighting outstanding bills to all team members. This transparency allowed sales and customer service reps to assist and make a notable impact with their customer accounts.

Over the years, ongoing ROI has continued to directly and positively impact their bottom line!

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