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- Case Study -

Dutch Hollow Supplies

7 Years Later - Still the Right Choice. Is That How You Feel About Your ERP?

DutchHollowTruck-web

Industry: Janitorial & Sanitation

Solutions Highlighted: eCommerce, Accounting

dutch-hollow

Since 1984, Dutch Hollow Supplies has been a leading one-stop shop for janitorial, packaging, office, and safety supplies in the greater St. Louis area. Priding themselves on building business relationships, this family-oriented company has grown and prospered throughout their 30 year history. Seven years ago, Dutch Hollow Supplies took the leap into enterprise resource planning (ERP) incorporating DDI System’s Inform ERP Software into their daily operations - and they haven’t looked back!

The Beginning

Dutch Hollow Supplies had outgrown their QuickBooks Enterprise software and the business needed something more to carry them into the future. In 2007, they chose DDI’s Inform solution. Initially, the software provided the ability to gradually incorporate new features and streamline their operational workflows. The team was able to practice using Inform prior to going live allowing their team to be comfortable and confident as the transition took place.

Instant Return on Investment

Thinking back to when they converted, Eric Cadell, Vice President of Operations at Dutch Hollow Supplies, remembers how accounts receivables and net pay averages decreased by 5 days - almost overnight. The auto watch and credit hold functionality was automated, saving time and highlighting outstanding bills to all team members. This transparency allowed sales and customer service reps to assist and make a notable impact with their customer accounts. Over the years, ongoing ROI has continued to directly and positively impact their bottom line!

Although I can’t give an exact metric, I know our error rate has decreased. More importantly, the frustration level among my sales team has diminished as we have given them the tools to evaluate and increase their sales.

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