FAQ

Our clients report a measurable return on investment (ROI) from cost reductions and profit improvements within weeks of their transition. And while every company is different, based on a recent survey of Inform ERP Software users, 92% realized a significant return on investment within the first 3 years on the system!

No, our 'per user license fee' is a one-time investment. Once you purchase a license, it’s yours.

Support for our Inform distribution software is made up of several components. As part of your customer care package, you will receive phone support, extensive documentation, online how-to video library, plus an interactive client help center.

Inform itself includes a context sensitive Help file that answers all of the standard how-to questions.

When you call our support line, we personally answer your call, enter you into a support queue and our bi-coastal support teams call you back with the quickest response time in the industry.

Our Customer Help Center contains a comprehensive 'Knowledgebase' and record of your current and past support cases for reference.

DDI System’s Inform ERP Software is the easy-to-adopt distribution management system that meets the changing nature of wholesale distribution. From daily operations to mobile workers, Inform incorporates today’s critical functions – CRM, eCommerce, advanced inventory forecasting and a powerful price matrix, with the capacity to handle almost any supply chain integration.

Yes, Inform’s 'Stock Transfers' move product between your distribution warehouses, keeping track of in-transit inventory, arrival date, and optional freight expenses. Inform is designed to manage unlimited warehouses and branch locations. Additional warehouse locations, including consignment customers and vendors, are easily added to your operation.

Inform ERP Software includes over 200 standard reports. Inform Analytics provides easy to understand dashboards for deep insight into your sales, profit, inventory performance and includes almost 50 key performance indicator (KPI) views.

Also included is DDI's Advanced Report Writer. This tool gives advanced and intermediate users the power to create visually appealing reports, with sophisticated layout tools, calculated fields, and subtotaling groups – reports and spreadsheets that can be delivered to your team members on a user-defined hourly, daily, weekly and monthly schedule.

Inform’s built-in reporting capabilities, including pre-built reports and a custom visual reporting tool, far surpass expectations for most of our clients. Additionally, we have a strategic partnership and integration with the remarkable Business Intelligence tool, MITS Distributor Analytics.

Yes, deeply integrated customer relationship management (CRM) tools are threaded throughout our distribution software. Inform’s unique calendar with related transactions, contacts and activity tracking that helps reps manage their territory and continually track performance levels. Sales reps can grow their business with CRM prospecting features, mobile order and quote management, real-time inventory and pricing.

Yes, Inform offers a multi-dimensional, flexible pricing matrix that can support multiple pricing levels, rebates, contracts, and quantity breaks.

Inform's margin based pricing is also top notch and geared to several of our industry verticals.

DDI System is a member of most of all of the leading buying groups in the industries we serve. Supporting these strong relationships, we have built many standardized supply chain integrations for a variety of buying groups.

DDI System offers its own sophisticated, real-time Warehouse Management System (WMS). With DDI's WMS exclusively for Inform, companies are achieving higher efficiency and error free inventory handling. WMS provides precise control over your entire inventory, includes multiple methods for sales order picking, quick inventory lookup, and accurate warehouse transfers. This reduces the need to shut down warehouses for inventory counts.

DDI System is proud to partner with several companies to offer integrations that help Inform ERP users maximize efficiency. Click here to see our integration partners including content providers, shipping/routing software, automation tools, card processing and many more.