Prior to switching to DDI System, Shaw Supply was using FACTS. It was difficult to navigate and even harder to pull out critical data. We looked at larger, more expensive business software such as Eclipse, but determined that the costs of these systems were prohibitive. Fortunately, DDI found us and as things turned out, we were a perfect fit.
"DDI has allowed us to capture significant cost savings"
The transition from FACTS to DDI's Inform software went great. When the time came to change over, DDI provided us with 2 dedicated employees on site to assist and train us. By the second day, we were up and running on the new system without missing a beat.
DDI has allowed us to capture significant cost savings by streamlining our basic paperwork flow and eliminating the need to buy and stock preprinted forms. Our customers now receive their invoices and statements via either fax or email, recognizing cost savings in decreased postage and reduced time spent processing.
Processes that once took us minutes can now be done in seconds, and processes that once took hours can now be done in a fraction of the time. This has allowed us to reduce our administrative staff while at the same time provide a higher level of service to our customers, as well as increased accuracy with our data.
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