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- Case Study -

Delta-Q

Gaining Efficiencies and Making a Difference

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Industry: Stocking Manufacturer Rep

Solutions Highlighted: Paperless Workflows, Accounting, CRM

delta-q

Delta Q has been a leading plumbing and HVAC “stocking” manufacturer’s representative in the Southern California area for over 35 years. Their dedication to unmatched value and superior service has allowed them to continually grow and succeed. Today, they provide sales and service representing fourteen different manufacturers from a 10,000 sq. foot warehouse facility.

As Delta Q continued to grow over the years, it became apparent that an upgrade to their old UNIX based software system was necessary. Their processes were time consuming and labor intensive. Customer service required constant call backs after researching answers through multiple file cabinets. Using a separate system for accounting forced a duplication of tasks for their team members.

An AIMR Convention led them to DDI System. They selected DDI’s Inform ERP Software due to industry-specific features, accounting integration, ability to lead the company towards a paperless workflow, and confidence in DDI’s support levels.

Transition & Data Conversion

According to Derek Johansson, president of Delta Q, the transition was easier than expected. “After the first week we were up and running - and comfortable with the system. Having an on-site DDI trainer was a huge bonus and definitely shortened the learning curve for our team.” DDI provides a phased transition approach which uniquely includes onsite pre-implementation, data conversion and training, plus onsite expert support during go-live week. “Being onsite during pre-implementation and go-live helps us to understand each company’s individual needs. We are able to focus on their business to ensure success, right out of the box” says DDI’s VP of Customer Service and Support, Michael Gorodischer.

“We have gained a $60,000 per year employee with the ability to redirect people towards business driving activities.”

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