The DDI Advantage

Innovation, Support and Trust that sets Us apart

TODAY

DDI System's 20+ year history in technology for distributors and ERP innovation powers nearly 1000 wholesale businesses operating from coast-to-coast. Our team delivers industry leading on and off site implementation, consultation and expert support.

1993
2006
2010
2014
2017
2017
startup

DDI System is founded by CEO and President Adam Waller, as a result of first-hand experience in his family owned distribution business.

new windows

DDI's Inform ERP for windows is well received. Beginnings of eCommerce, EDI and development of mobility applications.

milestone

Inform ERP hits milestone of serving 500 distribution businesses powered by DDI System software across 8 + industry verticals.

milestone

DDI System acquires Data Services Division of Johnstone Supply. Expands offerings related to industry-awareness for HVAC/R distributors.

user conference

“Inform Connects” User Conference breaks previous attendance record bringing together clients across all industries for intensive training and the unveiling of the innovation roadmap.

gds

Acquisition of General Data Systems extending industry related knowledge and team of trainers, transition experts, and developers.

Who Makes Up DDI System?

DDI System's team grows every year, adding dedicated software developers and dozens of industry-aware expert support staff to expand our skillset and ensure our customers get the best software we can offer.

Inform ERP users benefit from the highest rated ERP solution in support and customer satisfaction - 95% satisfaction ratings based on user surveys, in fact!

US Based Support

100

Development Team

70

Customer Satisfaction Team

95

Values and Mission

At DDI, we work as a team to make sure that everyone’s business keeps moving ahead. With so much going on in the digital economy, it is our mission as a company to provide technology that helps distributors compete with the digital giants. Our ongoing dedication to improving Inform ERP provides our users with a unique competitive edge with an ever-evolving, customer connected, mobile based, and cloud connected platform for success.

Today, Inform users benefit with a flexible solution that can operate from on-premise servers or cloud hosted environments, in-house or in-the-field.

Transition Expertise

DDI System has a 20-year track record of well-managed, successful and smooth ERP transitions. Our exclusive multi-phased transition methodology begins with our data migration experts, a dedicated team that collects and converts your existing system's data to Inform ERP. On and offsite training and workflow consultation helps us tune the market-aware system to fit your company's resources and workflow. Inform transition projects are flat-fee estimates, and come in on budget.

Ongoing training webinars, DDI's interactive user portal and an active online community boosts your knowledge and quickens your return on investment.

100% US Based Support

DDI System's highly trained industry experts operate from our four locations on the east coast, midwest, and west coast.  We practice what we preach: elite customer service.  Which is why at DDI, we even continue to answer our phones with our friendly, skilled staff.


connecticut-location

Connecticut

newjersey-location

New Jersey

missouri-location

Missouri

oregon-location

Oregon