The DDI Advantage

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Flexible deployment options to suit every distributors' needs.
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Easily Cater to Your Showroom Customers

Keeping kitchen, bath and lighting showroom distributors among the most technologically capable and successful in their industry is at the core of DDI’s continuous innovation.

Inform ERP Software takes Luxury Products Group distributors to the next level with native CRM, quote and order management, and barcode-enabled showrooms to connect you to your customers during every interaction. Inform’s end-to-end ERP technology provides real-time access to data that harmonizes operations into a seamless workflow for optimal performance.

  • Raise the bar on customer service to set you apart from the competition
  • Manage complex projects with commitment dates, communication, payments and streamlined delivery workflows
  • Create fast and intuitive operational efficiency
  • Automate product import management for all your SKU’s
  • Create or import non-stock showroom products on-the-fly in a quote, without disrupting procurement for stocked products

Powerful, Connected eCommerce

  • A best-in-class, customizable web store
  • Enriched digital product catalog
  • Real-time integration for price, stock, and inquiries
  • Quick deployment and first class support
  • Adaptability to meet customer demands

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ERP Innovation Exceeds  Customer Demands with Immediacy & Accuracy

  • Manage Multiple Deliveries & Payments
    Managing showroom sales requires handling multiple shipments of an order and payment cards with precision. Inform easily accommodates your customers’ requests to deliver only rough-in products or specific rooms, while carefully tracking previous shipments, payments, and maintaining deposit thresholds. Users quickly manage partial deliveries and ‘take now’ items with visibility into inventory, warehouse staging location, and cash application.
  • Capitalize on Mobile Showroom Ordering
    Cater to the showroom customer from the floor. Using Inform’s QuickOrder app and barcode labeled display products, showroom specialists can effortlessly quote and create orders for a true value-add service to clients. QuickOrder allows users to engage with a touch-enabled device to expedite the checkout process and create a seamless customer experience. Take advantage of detailed insight into inventory levels and minimum quantity requirements, to easily service customer needs.
  • Provide Exceptional Customer Service
    Inform’s embedded Customer Relationship Management system strengthens customer interactions with engagement touch points intricately woven throughout your ERP. The result is a superior customer experience, increased spending decreased price sensitivity, and resistance to competitive overtures. Plus, Inform caters to showroom requirements such as deposit management, special order status, cash sale handling, delivery date and warehouse staging.
  • Take Action with In-Depth Reporting & Analysis
    Inform’s easy-to-use, real-time functionality ensures your team stays aware of current and potential pitfalls. Experience unprecedented insight into key business metrics that empower teams using intuitive, drill-down reporting capabilities and role specific dashboards. Stay aware of trends and dive deeper into every aspect of your business for complete operational and financial awareness. Make it easy for team members to see the activity most important to them with tailored role-defined dashboards designed to uncover operational inefficiencies.
  • Manage Pricing & Content Efficiently
    Go beyond descriptions, costs, and packaging details. Inform stores four types of product descriptions, images, specification sheets, MSD sheets, videos and online links, as well as the menu structure for your Inform eCommerce site. Easily make changes to your product content for maximum control over the product information your customers see. Map more than 50 fields to optimize the information displayed to customers, and remain a distributor of choice.

The ERP Software of Choice for:

A Proven Solution:

 Operationally, the improvements have been that the users have an ease of moving around in the system. They seem to have a comfort zone of what to do next. DDI has helped keep our business on the edge of technology by bringing us into a Windows-based system, which is great for all of our technology that we have with our personal computers and such. 

I most certainly would recommend Inform to other distributors because I think for all of our users it just blows them out of the water – it’s the wow factor. And considering where we came from, Unix-based, it is so much easier to use. 

Keith K. | Howland Pump & Supply