Inform goes beyond operational excellence with Inform Engage -- an innovative blend of robust connectivity tools designed to keep distributors aligned with their customers 24/7. Inform Engage harnesses the power of CRM, Mobility and eCommerce to keep your customers at the forefront of every engagement to continuously drive exceptional customer care.
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The best businesses don’t leave critical moments with customers to chance. Inform’s embedded Customer Relationship Management system strengthens customer interactions through engagement touch points. The result is a superior customer experience, increased spending, decreased price sensitivity, and resistance to competitive overtures.
Drive performance with access to customer-specific data from anywhere elevating customer engagement. DDI’s mobile solutions (QuickOrder & MobiOrder) provide instant access to customer data when you need it most. Leverage real-time customer data for superior customer service and remain a distributor of choice with pricing, inventory & quotes anytime, anywhere.
Use Inform eCommerce, a core business component, to service customers 24/7. Our unified platform quickly deploys a smartphone-ready storefront powered by real-time information from Inform ERP. Our eCommerce solution provides a powerful customer-specific portal for price and stock, orders and invoices, with reusable ERP product content.