Inform goes beyond operational excellence with Inform Engage -- an innovative blend of robust connectivity tools designed to keep distributors aligned with their customers 24/7. Inform Engage harnesses the power of CRM, Mobility and eCommerce to keep your customers at the forefront of every engagement to continuously drive exceptional customer care.
The best businesses don’t leave critical moments with customers to chance. Inform’s embedded Customer Relationship Management system strengthens customer interactions through engagement touch points. The result is a superior customer experience, increased spending, decreased price sensitivity, and resistance to competitive overtures.
Drive performance with access to customer-specific data from anywhere elevating customer engagement. DDI’s mobile solutions (QuickOrder & MobiOrder) provide instant access to customer data when you need it most. Leverage real-time customer data for superior customer service and remain a distributor of choice with pricing, inventory & quotes anytime, anywhere.
Use Inform eCommerce, a core business component, to service customers 24/7. Our unified platform quickly deploys a smartphone-ready storefront powered by real-time information from Inform ERP. Our eCommerce solution provides a powerful customer-specific portal for price and stock, orders and invoices, with reusable ERP product content.